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Privacy Policy

The purpose of this policy is to keep you informed of the methods K-Fix Systems Ltd uses to collect and use personal data as part of our normal business activities, including information about the increased rights you have under GDPR in relation to the information we hold and the legal basis on which we are using it.

We may change this policy from time to time. This may be necessary, for example, if the law changes. Any changes will be made available on our website.

1. What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.’

In simpler terms, personal data is any information about you that enables you to be identified. Personal data covers obvious information, such as your name and contact details, but it also covers less obvious information, such as identification numbers, electronic location data and other online identifiers.

We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. This information will be limited to the minimum required to carry out one or more of the legal or legitimate purposes stated below.

Website usage information is collected by using cookies.

2. How will we use the information collected about you?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it.

We will use the information you provide in order to provide you with the services you have requested. If you do not think we need certain information to provide our services, please get in touch using the details below and we will be happy to discuss this with you.

As well as for providing the services you have requested, we may use the information collected for other purposes, such as marketing. However, we will only use the information for these purposes if you have consented to us doing so. We make sure that we offer you genuine choice and control over how we use your data. If you wish to withdraw consent or change your preference about how we use your information, then please contact us using the details below.

We do not transfer personal data to countries outside the EU.

We retain your data until we have fully answered your query or completed any subsequent contractual obligation.

3. Will my personal data be used for marketing purposes?

With your permission and where permitted by law, we may also use your personal data for marketing purposes. This may include contacting you by e-mail, telephone or post with information, news and offers on our products/services.

You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You can withdraw consent or change your preferences about marketing activities at any time by contacting us using the details below.

4. What are my rights?

The GDPR provides unprecedented rights to individuals over the processing and control of their personal data. We will always work to uphold the following rights:

  • The right of access to the personal information we hold about you, in the form of a subject access request;

  • The right to have any inaccurate personal information corrected and to have any out-of-date personal information deleted;

  • The right to object to us using your personal data for a particular purpose or purposes, eg. marketing;

  • The right to be forgotten, ie. the right to ask us to delete or otherwise dispose of any of your personal data that we have. This may be where it is felt that consent was not obtained, there is no longer a necessary purpose for collecting the data or we have no overriding legitimate grounds to process the information;

  • The right to restrict the processing of your personal data for certain reasons. This means that we are still permitted to keep your information, but only to ensure that we do not use it in the future for the reasons you have restricted;

  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask for a copy of that personal data to re-use with another service or business.


5. Will you share my information with third parties?

We may need to share your personal information with third parties, which are either related to or associated with us. This may be necessary either to perform a contract which we have entered into with you (or to take steps, at your request, to enter into a contract with you), for our legitimate interest of running and managing our business effectively, for compliance with a legal obligation to which we are subject, or for our own direct marketing purposes.

Where we share your personal information, we will do so strictly on a need-to-know basis, subject to appropriate confidentiality restrictions, on an anonymised basis as far as possible and only to the extent strictly necessary for any of these purposes.

6. For how long will you keep my information?

We will keep your personal information only where it is necessary to provide you with our products or services while you are a customer. We may also keep your information after this period, but only where required to meet our legal obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.

7. How can I make a complaint?

We will always strive to collect, use and safeguard your personal information in line with data protection laws. For this reason, we take any complaints we receive about this very seriously. If you think that our collection or use of information is unfair, misleading or inappropriate please bring it to our attention. We would also welcome any suggestions for improving our procedures.

You may report any concerns regarding the way in which we have handled your personal data to the Information Commissioner on 0303 123 1113 or by using this link

8. How to contact us

You can contact us by e-mail at

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